USER TERMS AND CONDITIONS

LA-Limos TRANSPORTATION  & TOURS 

Billing 

Rides are billed to the customer's credit card or corporate account numbers. LA-Limos Transportation accepts the following cards:
        American Express
        Diners Club
        Discover Card
        MasterCard
        Visa

  • LA-Limos Transportation drivers do not accept gratuities. A 20% service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges will be added and itemized on the customer's billing statement.
  • The following additional charges will be itemized on the customer's billing statement when applicable:
            Two-way tolls
            Airport and Regulatory Fees
            Fuel Surcharge
            Cell Phone
  • Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
  • Applicable taxes will be charged as required.
  • All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
  • All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
  • Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Sedan Rates

  • LA-Limos Transportation has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
  • Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing LA-Limos Transportation hourly rate. Customers are billed from the time the vehicle leaves the LA-Limos Transportation facility until the time it returns to the LA-Limos Transportation facility, with 1.5 hour minimum.
  • All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
  • Fractions of an hour are rounded to next half-hour.

Wait Time / Stop Time

  • For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the grLA-Limos period has elapsed. GrLA-Limos period is defined as five (5) minutes beyond the scheduled pick up time.
  • LA-Limos Transportation is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
  • LA-Limos Transportation does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
  • LA-Limos Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
  • Passenger requested stops on route during a point-to-point reservation will be charged at $7.00 per five (5) minute increment.
  • Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing LA-Limos Transportation hourly rate.

Cancellation and No Show Fees

  • Cancellation of sedans within one (1) hour of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 18% service fee.
  • A 'no show' fee equal to the base fare price of the trip plus 18% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
  • To avoid a 'no show' fee call 1-800-672-7676 if you cannot locate your sedan.
  • Cancellation of motorcoaches with less than 72 hours notice will be charged the vehicle hourly minimum.
  • Cancellation of vans/minibuses with less than 48 hours notice will be charged the vehicle hourly minimum.
  • Cancellation of limousines with less than six (6) hours notice will be charged the vehicle hourly minimum.
  • Cancellation of coordinators with less than two (2) hours notice will be charged at the full rate.

Holidays

  • A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
            New Year's Day
            Memorial Day
            Fourth of July
            Labor Day
            Thanksgiving Day
            Christmas Day
  • Holiday surcharges also apply to additional holidays in locations outside of the United States.

Events Services (Limousines, Vans, Minibuses, Motorcoaches)

  • All Event Services vehicle types will be billed at the prevailing LA-Limos Transportation hourly rate.
  • Customers are billed from the time personnel and/or vehicles leave the LA-Limos Transportation facility until the time it returns to the LA-Limos Transportation facility.
  • All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
  • Fractions of an hour are rounded to next half-hour.

City-To-City Fares

  • Roundtrips include up to four hours of wait time and must be completed within the same calendar day.
  • Wait time over four hours will be charged at the prevailing LA-Limos Transportation hourly rate.

Other

  • LA-Limos Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
  • LA-Limos Transportation assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.